Customer Service
Shipping Options

1. In-Store Pickup: Get free shipping by picking up your order at CDC Computers, now located at 620 King Edward Street @ Ellice Avenue. Call (204) 788 0900 for more details.

Note: Items will be held for 24 hours from the time the confirmation email is sent. After 24 hours, you reservation will be cancelled and all items will return to stock.

2. Standard Shipping: The convenient and economical delivery method will be selected on your behalf.

Turnaround:

All items will be shipped the next business day after CDC Computers has received the confirmed payment.  All orders placed on weekend and holidays will be processed on the next business day. We ship to all of Canada and we estimate delivery to be between  3-11 business days. If you live in United States, please email us at info@cdccomputers.com for shipping rates.

CDC Computers has no control and is not responsible for delays caused by shipping carriers.  Shipping rates are based on weight, dimension and and postal code.

PRIVACY & SECURITY

Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information that we collected from you when you use the website and the services offered. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the website you are accepting the practices described in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at info@cdccomputers.com.

RETURNS & REPLACEMENTS

All sales are final. We accept returns for exchange and for items damaged in transit, however an Return Merchandise Authorization Number is required. To be eligible you must contact or email us first at info@cdccomputers.com and request an RMA number before returning any merchandise to us.  Returns will be refused without an RMA number.   The Buyer is responsible for all return shipping charges. All returned merchandise MUST be in original condition, original packaging and be unused.

Merchandise that has been used, worn, or altered will not be accepted for return or exchange.

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling fees that you paid on the order.

ORDERING

In order to contract with CDC Computers you must be over 18 years of age and possess a valid credit or debit card issued by a Major Bank that is acceptable to CDC Computers. CDC Computers retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

PAYMENT TERMS

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Accepted Methods of Payment

  1. • Credit Card (Visa, Mastercard)
  2. • PayPal
VIEWING ORDERS

Once you have created an account with us, you can log in and view the progress of your order.

UPDATING ACCOUNT INFORMATION

Once a customer has created an account, features on the front-end will become available and includes the My Account page, My Wish list, and Checkout with Multiple Addresses. When a customer clicks on the My Account link, they will be taken to the Account Dashboard. This is a summary of the most important account information, including Recent Orders, the general Contact Information, Newsletter status, default addresses, and Recent Reviews. Clicking Edit for any of these tab options, will redirect to the corresponding detailed tab for My Account page.

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