At CDC Computers, we are committed to protecting the privacy of our customers in Winnipeg, Manitoba, and beyond. Since 1983, we have served as a trusted technology partner, and this Privacy Policy outlines how we collect, use, protect, and share personal information in connection with our services, including computer repairs, IT solutions, custom PC builds, and our CDC Tech Insider Club. This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address provided through our website, in-store, or over the phone.
- Service Information: Details about your device or service request (e.g., hardware specifications, repair history) to fulfill repair or IT services.
- Payment Information: Credit card or other payment details for processing transactions (handled securely via third-party processors).
- Website Usage Data: Non-personal data like IP addresses, browser type, pages visited, and pop-up interactions, collected via cookies and analytics tools for website improvement.
How We Collect Information
We collect information through:
- Website Forms: Contact forms, booking requests, and the CDC Tech Insider Club sign-up pop-up.
- In-Store or Phone Interactions: Information provided during repair consultations, IT service bookings, or warranty registrations.
- Automated Tools: Cookies and analytics platforms (e.g., Google Analytics, pop-up tools) to track website usage, pop-up performance, and user behavior.
Purpose of Collection
We collect personal information to:
- Provide and improve our services, such as computer diagnostics, hardware repairs, and custom PC builds.
- Communicate with customers about service updates, including appointment confirmations and store hours.
- Provide warranty information, such as coverage details or updates for repairs and products.
- Send promotional emails, including CDC Tech Insider Club offers (e.g., 10% off repairs, up to $50 CAD), marketing campaigns, and tech tips.
- Process payments and manage customer accounts.
- Analyze website and pop-up performance using aggregated analytical data to enhance user experience for Winnipeg customers.
Consent
By providing your personal information, you consent to its collection and use as described in this policy. For transactional communications (e.g., warranty updates, service confirmations), we rely on implied consent based on your engagement with our services. For promotional emails (e.g., CDC Tech Insider Club, marketing campaigns), explicit consent is obtained when you submit your email via our pop-up or other forms. Analytical data collection for website improvement is anonymized and does not require explicit consent. You may withdraw consent for marketing communications at any time by unsubscribing from emails or contacting us (see Section 11).
Use and Sharing of Information
We use your information to deliver services, provide updates, and communicate with you. This includes sending transactional emails (e.g., warranty details) and promotional emails (e.g., marketing offers). We may share information with:
- Service Providers: Trusted third parties like email marketing platforms (e.g., Mailchimp) or analytics providers (e.g., Google Analytics), who are contractually obligated to protect your data.
- Legal Requirements: Authorities, if required by law or to protect our rights.
We do not sell or share your personal information for marketing purposes with third parties outside these contexts.
Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and collect analytical data. For example:
- Functional Cookies: Prevent the CDC Tech Insider Club pop-up from reappearing after you accept or decline it. These cookies expire after one year, after which the pop-up may reappear.
- Analytics Cookies: Track website usage (e.g., page views, pop-up impressions, conversion rates) via tools like Google Analytics to improve site performance and user experience. This data is anonymized and includes metrics like IP addresses, browser types, and time spent on pages.
You can manage cookie preferences through your browser settings, though disabling cookies may affect site functionality. For more details, review our cookie policy within this Privacy Policy.
Your Rights
Under PIPEDA, you have the right to:
- Access your personal information we hold.
- Request corrections to inaccurate data.
- Withdraw consent for data use (e.g., unsubscribe from marketing emails).
To exercise these rights, contact us at info@cdccomputers.com or (204) 788-0900.
Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors). These sites have their own privacy policies, and we are not responsible for their practices.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or a website notice. Please review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: CDC Computers
Unit C – 1561 Erin Street, Winnipeg, MB R3E 2T2, Canada.
Email: info@cdccomputers.com
Phone: (204) 788-0900
